Exotic Gems has its beginnings as a jewellery wholesaler specialising in diamonds, pearls and gemstones. Over the years, Exotic Gems has developed its capabilities to become a full-serviced jeweller serving affluent customers through enhanced customer experience, focusing on each customer’s preferences and past purchases.
Exotic Gems faces the challenges of tracking customer orders, purchases and payments to marketing and acquisition of new customers.
CommGate implemented a Customer Relationship Management system to streamline and optimize Exotic Gem’s business processes.
JEWELLER, EXOTIC GEMS