Standard Support:

Next Business Day response, Monday to Friday from 9.00AM to 5.00PM (+8.00 GMT) excluding Public Holidays. All technical support is provided via CommGate Support Portal only.

Silver Support:

Next Business Day response time, Monday to Friday from 9.00AM to 5.00PM (+8.00 GMT), excluding Public Holidays. Includes telephone, remote diagnostics and Web/email support via CommGate Support Portal.

Gold Support:

Same Business Day response time, Monday to Friday, 9.00AM to 5.00PM (+8.00 GMT) excluding Public Holidays. Includes telephone, Web, email, remote diagnostics and on-site support.

Platinum Support:

2 hours on-site response time, Monday to Sunday, 24x7, including Public Holidays.